Are your products authentic? Yes, all products sold at Blu are authentic. We do not sell counterfeit or imitation goods.
Do you have physical stores? Yes, Blu has physical retail stores where customers can explore more products in person.
Do you ship within Australia? Yes, we offer online shopping and shipping within Australia.
Can I pick up in store? Selected products may be available for in-store pickup depending on stock and location.
Are blind boxes refundable? Due to the surprise nature of blind boxes, opened blind boxes may not be eligible for change-of-mind returns unless faulty.
Are Jellycat products eligible for exchange & returns? Jellycat products are not eligible for change-of-mind returns or exchanges. For hygiene, safety and collectible reasons, please choose carefully before purchasing. If your item arrives faulty or damaged, please contact us and we’ll help resolve the issue.
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